Shipping

WE SHIP AUSTRALIA-WIDE EVERY DAY!

We deliver our goods via Startrack Express Road & Air Freight, meaning you will generally receive your goods within 1 to 5 business days – just in time to enjoy your new equipment on the weekend. Some areas we may decide to ship with Australia Post Express if we believe it is better suited for shipping to your location.

We also are happy to send items to your choice of freight company or with a local courier on your account give us a call to discuss the options further.

For large bulky items feel free to give us a call to explore more affordable freight options.

TRACK YOUR SHIPMENT

Once your item has shipped you will receive an email with a “Tracking Number” link in it. This will allow you to track the progress of your shipment and see an estimated time of arrival. Please note that tracking numbers can take up to 48 hours to appear in the online tracking systems. If you have not received a connote / tracking number once your order has been invoiced, please call us.

SHIPPING INSURANCE

Shipping insurance is automatically included on all shipments.

RECEIVING YOUR SHIPMENT

It is important to give a delivery address where someone is present to sign and receive your goods. StarTrack have been given the authority to leave your parcel if the delivery address is unattended and they believe the item is in a safe place out of direct view of passing traffic.

We do ship to PO Boxes but an additional $8.50 charge applies.

DELIVERY TIMES

Delivery times will often vary depending on the items you have ordered, the quantity you have ordered, stock availability, public holiday interruptions, and so on.

Our delivery system is set up to have all orders received before 2:00pm AEST packed and shipped from our warehouse the same day presuming that your order can be fulfilled immediately (i.e. product is in stock in our warehouse and doesn’t need to be back ordered with the supplier) we always try our best to ship orders same day if received before close of business, if you purchase something you require urgently please give us a call so we can help get it to you as quickly and efficiently as possible.

Orders shipped to metropolitan areas should be received between 1 – 3 business days and take between 1 – 7 business days for more remote areas.