Please read our FAQ before sending us a message.
Please use the shipping cost calculator in the shopping cart to get an accurate shipping quote for your order.
If you live locally you’re welcome to pick up your order from the retail shop.
We offer two options for making payment on our checkout page. You can use trusted PayPal to complete the checkout process within 30 seconds. PayPal is recognised worldwide as the leader in online payments gateways. This means your personal details are kept 100% secure in PayPal’s databases and you’re protected by PayPal’s network of security measures. Paypal is secure, safe and trustworthy and is the best way to shop without exposing your financial information.
We also offer an option for even quicker checkout with credit card processing directly on our website. These payments are processed by industry-leader eWay, who specialise in payment gateways for Australian websites. Their secure system processes your card, and then returns a “Success” or “Declined” message to us and that’s it! We don’t keep your card details on file, ever.
We currently accept Visa or Mastercard if paying directly on our website. Other card options like paying with your personal bank account may be available to you with PayPal.
We deliver our goods via Startrack Express Road & Air Freight, meaning you will generally receive your goods within 1 to 3 business days for metropolitan areas – just in time to enjoy your new equipment on the weekend.
256-BIT ENCRYPTION SSL CERTIFICATE PROTECTION
The ibrp.com.au checkout is protected by a 256-bit SSL Certificate. This means that the content that is delivered, entered and sent from our checkout page is 100% secure.
You will receive a confirmation email outlining that your order has been received. You will then receive a second email in the following 1-3 days with your order tracking number.
Yes, an invoice will be sent directly to the email used when checking out. If you did not receive your invoice please contact customer service and we will make sure we send you it via the email you request.
National Australia Bank
BSB: 084-737
Account Number: 180376995
Account Name: Ian Boettcher Race Parts
Yes! We are located at 40 Belar Street Yamanto Ipswich QLD we have a knowledgeable team of salespeople to assist with any of your racing needs we are open Monday to Friday 8am – 5pm EST feel free to call in and check out what we have to offer.
Yes! Please have a read through our terms and conditions on the refund and returns policy page here
Usually during the season we can turn any repair around in 1-3 days. We keep a large inventory of parts on hand, and will always do our best to assure you back on the track for you next race.
Any welding supply can set you up with a small nitrogen tank and regulator. The smallest tank should last you a full season. The only other tool you will need is a Shock Inflation tool.
We recommend that it is a part of your weekly maintenance. It is unlikely that a large amount of gas will leak out but since we are working with such a small volume we like to check it.
We give a conversion sheet specific to each shock after we dyno it. It will explain in detail what the valving is in relation to the shock adjuster.
No problem, give us a call. We will ask a you a series of simple questions. Based on the information we get we will recommend the valving that will best suit your needs.
Not a problem! Any custom valving you want built will remain private information between you and IBRP.